1. Returns

Due to the nature of our skincare and wellness products, we do not accept returns on opened or used items for hygiene and safety reasons.

We accept returns only if:

• The item is unused, unopened, and in its original packaging

• The return request is made within 14 days of receiving your order

To request a return, please email us at:
📧 info@luxemantra.eu

 

2. Refunds

Once your return is received and inspected:

• You will be notified via email

• Approved refunds will be processed to your original payment method

• Refunds typically appear within 5–10 business days

Shipping costs are non-refundable, unless the item was faulty or incorrect.

 

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product and packaging

We will arrange a replacement or refund at no additional cost.

 

4. Exchanges

We currently do not offer direct exchanges.
If eligible, please return the item and place a new order.

 

5. Non-Refundable Items

The following items are non-refundable:

• Opened or used skincare products

• Sale or promotional items

• Gift cards (if applicable)

 

6. Contact Us

For any questions regarding returns or refunds, contact us at:
📧 info@luxemantra.eu